HOW WE SUPPORT
Supporting key insurance communication processes
DMS helps insurance teams manage high-volume customer communications across claims, policy servicing and ongoing customer updates, with greater efficiency, visibility and control.
Claims
Communications
We support clear, timely communication throughout the claims journey.
Policy
Servicing
Manage communications around renewals, changes, cancellations and ongoing policy servicing.
Customer Communications
Keep policyholders informed with consistent communications throughout the customer relationship.
Compliance & Governance
Maintain greater visibility and control over important and regulated communications.
Helping teams with every type of insurance communication
IntriMail supports the wide range of communications insurance teams manage every day, helping you create, send and track them more efficiently, with greater consistency, visibility and control across every stage of the process.
Policy documents
Renewal notices
Policy amendments
Claims updates
Settlement correspondence
Customer notices
Regulatory communications
Claims acknowledgements
Insurance certificates
SOLUTIONS FOR INSURANCE
Find the right solution for the job
For insurance teams, different communication needs call for different solutions. From creating documents to sending and managing incoming correspondence, DMS helps simplify each stage with greater control, visibility and efficiency.
Document Creation
Create consistent policy documents, claims letters, renewals and more with less manual work and greater control.
IntriMail Tracked
Track important insurance communications from dispatch to delivery, with clear visibility and proof of delivery.
TESTIMONIALS
What our clients are saying
DMS’ IntriMail has evolved the way we process our outbound mail. The ability to automatically group documents from different sources for an individual recipient means that we no longer need to send out multiple envelopes to the same customer at the same time. This has greatly improved process efficiency, significantly reduced costs and boosted customer satisfaction.
Kate Payne
Post Team Manager
By using DMS we have achieved significant savings vs processing in house, equating to circa 37%. We now have a robust and auditable processes in place and the intelligence in IntriMail allows us to continually enhance our operations through automation bringing further tangible and intangible benefits to the NHS.
Faisal Khan,
General Manager
We migrated our entire franking machine fleet from Pitney Bowes and Quadient to DMS. DMS worked with all areas of our business to ensure the move was seamless. We now order all machines direct from DMS and the day-to-day management of our account has improved imeasurably. The DMS team has been excellent and I wouldn't hesitate to recommend them.
Brian Butler
Director of Premises and Facilities
Digital Mailing Solutions identified that some of our processes were overly manual. The introduction of the new technology allows us to streamline and digitise processes to support GDPR compliant procedures
Stuart Fisher
Account Manager
CONTACT
Let’s work together
Get in touch to discover how DMS can help simplify your communications and deliver better results for your business.